Value  =  experience ÷ cost

A college or university, then, has a choice between two routes to increase its perceived value:  it can increase understanding of the quality of the experience it offers, or it can lower its rates.  The latter path leads to smaller budgets, squeezed faculty, reduced opportunities, and a slow and painful death spiral. The former goes right to and through the brand.

Why is it that seven of the ten most selective universities in the country are Ivies?  Are they really that much better than Duke and Chicago and Vanderbilt and Emory and University of Virginia, whose selectivity rates are as much as four times that of Harvard? And how can that august leader-of-the-pack command $50,000 annually from the families of eighteen-year-olds itching to walk its hallowed halls?  The answer:  brand power—and in the case of the Ivies it extends to the whole family, with all eight member institutions being ranked in the top fifteen universities nationwide.  Harvard, quite simply, owns the idea of best-in-class in this country, to the extent that it makes headlines if the top slot in U.S. News isn’t colored crimson.

Reliable studies place the “added value” that consumers are willing to pay for a premium brand at 6%-20%, depending on the category—and higher education may well be at the top of that range.  If a consumer (parent, prospective student) believes that his or her future will be fundamentally better by attending a power-brand college or university, the relative cost difference is marginal compared to the longer-term gain.  So the assignment is theoretically simple:  improve perception of the brand so more people are willing to pay more to associate with it.  The execution, however, is more complex.

Understanding and activating your brand potential begins with a clear-eyed assessment of where your brand sits now—in the mind of the beholder! It’s not enough that you think you know what your brand is or stands for; if nobody shares your opinion, you’re living in a fool’s paradise and your branding initiative will splat like gefilte fish on granite.  You have to know where your prospect places you in the pantheon of organizations or institutions from which he or she could get a similar service.  If the prospect is not looking for a lifetime value brand, but wants a commodity—an individual course or simple certificate—then he or she will go elsewhere. And that’s fine.  We’re not trying to sell all services to all people.  But if your prospect is looking for a value brand, a badge that can be worn proudly as an entry on a c.v., a lapel pin, or a work-out hoodie, you have to deliver a clear, accurate, and compelling portrait of how your brand links to your prospects’ ambitions—and the prospects will pay the price.

So you start by doing brand-focused market research, determining how your prospects see you, how they differentiate you from your competitors, and—importantly—what they value.  With this knowledge you can begin to build your brand platform, develop a creative brief and effective brand expression, and lay out your brand marketing plan.  All easier said than done, I know, but do-able nonetheless.

And then, most importantly:  you execute the plan, keeping track of the effect of each of its myriad strategies and tactics by the results they generate and by an ongoing program of market research.

We have seen this create phenomenal results at the University of Cincinnati, Northern Arizona University, University of Texas at Arlington, University of Chicago Booth School of Business, and elsewhere.

At Cincinnati, a brand-based “Every Student Counts” campaign reversed a decade of faltering enrollments, brought them to an all-time high in FTE student body, reduced their discount rate, and triggered alumni enthusiasm that contributed to the success of an $800 million capital campaign.  Moreover, tracking research showed that public perception of the University shifted from “big” and “basketball” to “quality education” and “excellent faculty” over the course of the branding campaign.

At Northern Arizona University, not only did enrollments skyrocket even after tuition jumped up 40%, but the whole gamut of stakeholders—from prospects to students to faculty to staff—registered significantly greater agreement with fundamental brand messages such as “faculty as mentors” and “good fit” as a result of an aggressive branding campaign.  And the “Mountain Air Makes You Smarter” campaign also captured the attention of William Franke, a successful Phoenix businessman and philanthropist who made a commitment of $25 million to name the NAU College of  Business because of its undergraduate orientation and success at educating first-generation Hispanic and Native American students—attributes he first learned about through the branding campaign.

The University of Texas at Arlington has seen enrollment skyrocket more than 33% in the three years since the “Unbranded” brand campaign was launched. University of Chicago Booth School of Business has claimed and held the top slot in EMBA education according to Business Week rankings.  University of Minnesota Morris reclaimed its position as the top-quality liberal arts option in the UM system.  University of Miami has climbed into the top 50 national universities according to U.S. News—withstanding many a storm along the way—due in no small part to the gale force of President Donna Shalala who epitomizes the Hurricane brand.

Brand campaigns work. They’re not easy; they take diligence and investment; they have to be continually reviewed, assessed, measured, and freshened—but they work.  They deliver dollars to the bottom line because they align an institution’s “offer” with the values and interests of its constituents, and those constituents are therefore willing to pay more.

Bottom line:  a brand campaign is the best investment you can make to improve your bottom line. A tautology, but that doesn’t make it any less true.

— Rob Moore, CEO and President

For more insights on branding in the higher education space, read Rob’s book The Real U: Building Brands That Resonate with Students, Faculty, Staff, and Donors.

Having a muddy, chaotic brand is like trying to simultaneously cram through the doorway of a party with five other guests. The host opens the door to a dismaying display of mass confusion—six people grunting, swearing, shoving, and throwing elbows. Meanwhile, the host stands there baffled, thinking, “What am I to make of this? What am I supposed to do?”

A clear, well-defined brand would enter the same party much differently. One person would take the lead: “Hi, John, thanks for inviting us! I’m Rob from Lipman Hearne, and I’d like you to meet Jeff, Sara, Libby … .” No one is left bruised and sulking on the stoop. No one has to compete for the host’s attention. The host knows who is who, how they’re connected, and how to make further introductions...

To read more, download Join the Party

CASE CURRENTS is an award-winning magazine for CASE Professional Members that explores contemporary issues, trends and best practices in advancement.

Traditionally, these imperatives have put community colleges in a tough spot. There is a natural tension between their institutional commitments to open-access for all students, and their characteristically low graduation rates.

This challenge has made it particularly gratifying for us to partner with Achieving the Dream: Community Colleges Count. Since 2008, we have been working with ATD – which has received significant funding from Lumina Foundation for Education and the Bill & Melinda Gates Foundation – to help community colleges stay true to their role while improving their outcomes. What began as a 26-college pilot program in 2004 has blossomed into a network of 130 such institutions spread over 24 states and the District of Columbia.

The success of this initiative receives some much-deserved credit and recognition in this Sept. 6th cover story in Community College Week. By highlighting the practices some “leader colleges” have employed to boost their graduation rates, the article provides ample food for thought for institutions struggling with similar challenges.

All told, he’s right on target.  I wrote the book to meet both a beginner’s needs and a mid-level professional’s interests in learning more.  And hey, he ends up saying, “the final product is a worthwhile how-to resource for higher ed marketers.  I plan to share it widely with members of our branding and marketing team, and maybe even with some administrators.”

Thanks, Andrew. Your autographed copy is on the way.  Bound to be worth at least $2 more than the face value, someday.

-Rob Moore, President and CEO

Céad míle fáilte: While the Irish greeting for “100,000 Welcomes” hasn’t translated exactly to  that number of new client relationships in 2010, we have had quite the busy first two quarters at Lipman Hearne establishing new partnerships. We are proud of, and excited by, the collaborations that are underway and would like to take a moment to properly welcome the following nonprofit organizations:

Advocate Health Care
Alverno College
American Medical Association
California State University, Northridge
Council for a Strong America
Evangelical Lutheran Church in America
George Washington University
National Defense University
Northwest Area Foundation
Rhodes College
Robert Wood Johnson Foundation
Schoolnet
Seton Hall University
Society of Actuaries
University at Buffalo
University of Alabama in Huntsville
University of Pittsburgh Katz Graduate School of Business
University of Virginia Batten School of Leadership and Public Policy

•    University of North Texas
•    Arcadia University
•    East Carolina University
•    Texas A&M (three pages worth! And they’ve been doing it for months.)

On top of that, this issue includes smaller ads by San Francisco State University, Western New England College, University of Houston, University of Scranton, University of South Florida, Vanderbilt (Peabody College), Metropolitan State College of Denver, and others.

What gives?

I know that the Chronicle is the paper of record in academe—no dispute there.  But the great majority of eyeballs that these institutions are buying with these image ads have nothing to do with the products or services that the ads purport to be selling.  What difference does it make that the academics who make up the bulk of Chronicle readership know the touching life story of a Bolivian student at UNT?  Why would these readers care about the new accelerated three-year baccalaureate program at Arcadia?  What new service would these readers be expected to buy from Texas A&M based on three pages of ads extolling their research contributions?

Even more puzzling is that some of the ads seem to be geared to the student recruitment market, and if I know anything about the teen reader, I know that they are not reading the Chronicle, unless it’s available by text and IM.

The only rationale I can gin up for these ads is that they are an attempt to influence the voters in the U.S. News and other rankings—but at nearly $16,000 a pop for a full-page, four-color ad, I’m not sure it’s money well spent.  Quick calculations suggest that Texas A&M has spent somewhere between $250,000-$300,000 this year alone on these ads, and we’re not even to the end of the first quarter.  Now, as a marketing guy, I am of course in favor of advertising: it’s one of the only ways you can get your message out in a way that you completely control.  But good advertising is about targeting—configuring your buy in such a fashion as to make sure that you’re able to reach your target audience with a message that will cause them to do what you want them to do.  But some of these ads just seem to me to miss the mark—or at least to aim at a mark that I don’t understand.

If I’m missing something, fill me in.

- Rob Moore, Managing Partner

The launch caps a great year for the school. Recent rankings put Miami among the top 10 law schools for Hispanics and among the top 20 law schools in terms of the quality of the lawyers it produces.

This :30 spot is being shown in over 300 luxury suites and on 2,800 HD TVs throughout the stadium.  We also drew upon the creative from these spots to develop a 2000 linear foot LED ribbon that circles the stadium interior – on the longest LED board in the world. Initial reports from Texas are that the ads are generating a lot of excitement and that the quality of these spots from a nonprofit entity are causing the Cowboys to run them more frequently than anticipated.

The project is a close collaboration between Muhlenberg’s internal web team and Lipman Hearne.